Privacy Policy

Yemflow ("we," "us," or "our") operates the website yemflow.com and the Yemflow platform (collectively, the "Service"). This Privacy Policy describes how we collect, use, and protect your personal information when you use our Service. By using the Service, you consent to the practices described in this Privacy Policy.

Yemflow is operated as a sole proprietorship registered in the Province of Alberta, Canada. We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

1. Information We Collect

We collect the following types of information:

• Contact Information: Name, email address, phone number, and business name provided when filling out forms or signing up.
• Account Information: Login credentials and account preferences.
• Billing Information: Payment details processed securely through Stripe. We do not store your full credit card number.
• Usage Information: How you interact with our Service, including pages visited and features used.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Communication Data: Records of SMS messages, emails, and other communications sent through our platform.

2. How We Use Your Information

• To provide, operate, and maintain the Service
• To process payments and manage your subscription
• To send service-related communications including account notifications and appointment reminders
• To send SMS and email messages as part of automated workflows you have configured
• To respond to inquiries and provide customer support
• To improve and optimize our Service
• To comply with legal obligations

3. How We Share Your Information

We may share your information with the following third parties solely for the purpose of providing the Service:

• Platform Providers: Third-party platforms that process your data to provide CRM, automation, messaging, and scheduling features.
• Payment Processors: Stripe processes payment information securely. Their privacy policy is available at stripe.com/privacy.
• Telecommunications Providers: Third-party providers handle the delivery of SMS messages and phone calls.

We do not sell, rent, or trade your personal information to any third parties for their own marketing purposes.

4. Text Messaging (SMS) Privacy

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
• Information sharing with subcontractors in support services is permitted.
• All other use case categories exclude text messaging originator opt-in data and consent.

5. SMS Opt-In and Consent

By providing your phone number and opting in to receive SMS messages from Yemflow, you consent to receive text messages related to appointment reminders, confirmations, follow-up notifications, and promotional communications. You may opt in through:

• Submitting the website form at yemflow.com/get-started and selecting the SMS consent checkbox
• Calling our business phone number, which constitutes consent to receive a follow-up text message

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@yemflow.com. SMS consent is not a condition of purchasing or using the Service.

6. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon cancellation, data may be retained for 30 days before deletion.

9. Your Rights

Under Canadian privacy law, you have the right to access, correct, or delete your personal information, withdraw consent, and opt out of marketing communications. Contact us at support@yemflow.com to exercise these rights.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service constitutes acceptance of the updated policy.

12. Contact Us

Yemflow
Email: support@yemflow.com
Calgary, Alberta, Canada